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Inside Sales Representative

Springfield, OH
Seeking an Inside Sales/Customer Service Representative in Springfield, OH.  Work for a well respected 135 year old privately held company. Family oriented, great culture treated with respect, profit sharing program, 401K, 3 weeks paid time off plus holidays. 

Direct hire position
$40K Base salary with monthly commission.   
PURPOSE:   This position is responsible for contacting prospects and customers via phone to discuss their specific needs, get reorders, add on/upgrade and introduce new and safer products.
You do not have to have industry experience just sales experience and motivation to be a top producer!

This position will also have customer service duties as well.  
  •  Manage existing customer accounts by strategic planning and organizing daily work schedule to call.
  • Prospect for new business.
  • Learn extensive product line to make accurate recommendations to customers.
  • Take incoming calls including taking orders, upselling and answering technical questions.
  • Prepare and submit orders obtained for processing.
  • Self-motivated to initiate communication and follow-up with customers.
  • Efficiently create both profitable and accurate sales.
  • Establish and maintain friendly customer support via telephone, fax, email, post or any other potential media.
  • Achieve all measurable daily performance standards, calls and orders.
  • Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications for personal development.
  • Understand the needs and identify customer “pain” and provide relevant solutions.
  • Learn industry specific concepts, terms, processes and nuances.
  • Maintain levels of expectation and set personal goals, report and discuss sales numbers to manager. 
  • Be safety conscious by adhering to safety practices of the company.
  • May include various other office duties deemed necessary by supervisor.

Education & Experience:

  • Associate Degree or 1-3 years sales experience with a proven track record.
  • Minimum high school diploma or equivalent.
Abilities, Knowledge & Skills:
  •  Able to create need beyond price comparison.
  • Skilled in questioning techniques to determine needs/budget/decision maker etc.
  • Must possess analytical thinking as well as reasoning skills. Should be able to resolve critical problems and conflict in business.
  • Cold Calling skills, savvy with gatekeepers.
  • Target oriented and believe in team work.
  • Contribute to collaborative culture and maintain all interactions within our Core Values.
  • Excellent communication skills (both written and verbal), organizational skills, attention to detail and time management.
  • Strong PC skills, including experience using Microsoft software. Prior experience using PLEX or a CRM system is beneficial.
  • Core competencies for this role include communication skills, interpersonal skills, detail oriented and sales acumen.
  • Self-motivated to initiate communication and follow-up with customers and company staff.
  • Willingness and ability to adapt to changes.

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