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Customer Service Representative

Alsip, IL
EmployBridge Search Group is currently recruiting for a Customer Service Representative for our client in the Alsip, IL area.  The Duties and Responsibilities are:
  • Complete service requirements & requests from customers, and sales representatives.
  • Supporting assigned customer accounts and sales representatives.
  • Processing job estimates, job specifications, designs and color approvals, samples, production trials, shipping releases, and order invoicing.
  • Timeliness & accuracy of information and updating information in assigned account files and the computer database. 
  • Resolving conflicts that may arise between customer requirements and the production schedule, keeping sales and the customer informed of problems.
  • Processing sales orders, job tickets, scheduling orders, ensuring the correct raw material are used and order availability by the required ready date.
  • Communicating with customers and sales representatives, providing information from files and computer system as needed.
  • Maintaining and identifying customer files and records in storage.
  • Developing customer order processing procedures to assist in account transfers. 
  • Managing account inventory and timely inventory releases.
  • Participating in supporting the ISO-9001:2000 Quality System.
  • Following all plant safety, sanitation and quality procedures.
  • Any other appropriate work assignments as required.
Experience:
  • 5 plus years of Customer Service experience in the folding carton or printing industry is highly desirable.
  • Proficient in MS Word, Excel, Power Point, Outlook.
  • Superior and proven customer service experience.
  • Order Entry, Order Processing, Invoicing and Finished Goods Inventory Management.
  • High School diploma or equivalent is required.
  • #LI-RH1

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